Returns and Shipping

SHIPPING POLICY

The Big Green Egg Store accepts and ships orders from customers within the United States. Orders delivered in the US cannot be sent to a PO Box, APO or AFO address. Orders from customers outside the US may be placed on the correct Big Green Egg website for the corresponding nation.

The Big Green Egg Store offers several domestic shipping options and most available items ship the same day if the order is received by 3PM Eastern Time. Shipping charges and sales tax will be shown before an order is finalized provided that the ship-to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us at 800-793-2292 Ext 306 to cancel the order. 

Smaller items from the merchandise store will ship from one of several conventional package shipping sources: FedEx, US Postal Service or UPS. Larger items such as Big Green Eggs and EGG Packages may be delivered and set-up from local Big Green Egg dealers or distributors. Once you have purchased a Big Green Egg Package, a local EGGspert dealer will contact you and schedule your delivery (and assembly if you choose the $75 white glove assembly option) within three (3) business days.

After an order is submitted, you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped. To check the status of your order’s shipping information, be sure to check your email for the tracking number on your Shipping Confirmation.  


SALES TAX (UNITED STATES)

Sales tax is added to most US orders. Big Green Egg collects and pays sales tax to most US states.


CANCELLATION POLICY

Orders may be canceled before shipment by contacting our customer service department at 800-793-2292 Ext 306. Our orders usually ship within a day, therefore you must call as soon as possible to cancel the order before it is shipped. Please do not request cancellations by e-mail or fax.


RETURN/REFUND POLICY

Simply follow the Returns Instructions on your Order Confirmation email, or email your return request to online@biggreenegg.com. You may return any item for refund, store credit if you signed up for an account, credit or exchange if it is in "resalable" condition, within 60 days. This policy does not include items which have been washed or worn, and it does not include EGG Packages, which have their own return policy. The return/exchange form must accompany all returns. Money will be refunded in the same form as original payment. Return shipping is paid through Big Green Egg, up to $10.

Send all returns to:

Big Green Egg

5088 S Royal Atlanta Dr,

Tucker, GA 30084

It is recommended that you send all returns back via USPS or FedEx. Send your package insured and postage paid. There will be no credits or refunds for returned shipping charges. No credits or refunds for any merchandise more than 60 days after purchase. No credits or refunds for original forwarding shipping charges, including refused packages and shipments.

Returns are usually processed within 3 business days of receipt. Please allow additional time for processing during the holiday season. A confirmation email will be sent when the return is processed and if exchanging for other items, a confirmation email will be sent when the new order is placed.

EGG Packages purchased on shop.biggreenegg.com are delivered through our network of Platinum-Level dealers. Any returns can be handled at the store level by contacting the dealer who delivered and set-up your EGG Package. Orders can be cancelled within 48 hours of placing the order, or up to the time they are delivered and set-up. For warranty concerns after delivery, visit our Warranty page https://biggreenegg.com/warranty/ , by contacting a local Big Green Egg dealer, or by calling Big Green Egg at 800-793-2292.